Skyblue Leisure Skyblue

Terms and Conditions

About Us

This web site is owned and operated by Skyblue who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.

Our Contact details:
Skyblue
Unit 11C Treloggan Industrial Estate NEWQUAY Cornwall TR7 2SX UK Mainland
Phone: 01637 852775
Fax: 08719895432
Email: sales [at] skyblueleisure [dot] co [dot] uk
VAT inclusive VAT Reg number 864 6739 76
Skyblue Leisure Limited Company Number: 05690975

Company Number: 05690975

Making A Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We use a secure payment processing site for credit and debit card payments run by SagePay where you can pay using Visa, Mastercard, Switch, Delta and Electron. Alternatively you may pay by PayPal or you may phone with your credit/debit card details.

If you wish to send an order by post, please include a cheque (in GB Pounds sterling) or an international money order (in GB pounds sterling), made payable to Skyblue. Postage is charged at £3.50 to the UK mainland, please enquire about other destinations.

Shipping And Handling

For postage and packing for destinations on the UK mainland we charge a flat rate of £4.95 for Standard Delivery or £7.95 for Next Day Delivery (PLEASE NOTE - NEXT DAY DELIVERY IS NOT AVAILABLE FOR SCOTLAND). For orders over £75 there is no Standard Delivery charge.

For the Highlands and Northern Ireland we charge a flat rate of £10.95 for Courier Delivery. For orders over £75 we charge a discounted flat rate of £6.00.

For select European Union countries (France, Germany, Ireland, Netherlands, Belgium & Luxembourg) we charge a flat rate of £15.95.

Delivery Schedule

UK Mainland Orders: All orders are sent via Royal Mail or Courier, depending upon your choice at checkout. Please allow 3-4 working days to receive your goods sent via our standard delivery, although in most cases orders can be expected within 2-3 working days. If standard delivery orders are received before midday we endeavour to dispatch your goods same day.

Our Next Day courier service can only be sent next day where orders are made before 11.00am the day before, for orders in the mainland UK excluding Scotland. While we will do our best to get any orders made after 11.00am out for the next working day it is possible that they will be delivered the day after. Next day deliveries are not possible on bank holidays and weekends - next day orders received during these times will be dispatched on the next working day. Next day couriers arrive next day 99% of the time, but as the couriers cannot guarantee this service (due to accidents, breakdowns, and other unavoidable circumstances), neither can we.

Next day delivery will usually require a signature, and some couriers will not leave parcels without one even if requested to do so. With this in mind we would ask customers to address these deliveries to a place of work, neighbour or family member.

Please Note: Due to the nature of some orders it may not be possible for us to deliver within these timeframes. In such cases we will contact you and update you on the progress of your order and we will give you an estimated time of arrival.

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges

All orders are VAT inclusive.

Credit Card Security

This site uses Actinic software which uses 128-bit encryption for secure credit card processing, this is approved by leading UK banks.

Guarantee

We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee. Your Statutory rights are not affected.

Reaching Us

If you need to reach us, please email us using the Contact Us page, alternatively, you can call on 01637 852775 or write to us at Unit 11C Treloggan Industrial Estate NEWQUAY Cornwall TR7 2SX UK Mainland

Privacy Policy

The Only information that we collect is that information given at the time of ordering. All information is collected lawfully and in accordance with the Data Protection Act 1998. We do not disclose your details or any other information that you provide to us to enable us to process your order to third parties unless required to do so by a legal judgement. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item. We request your email address on our order form which will only be used to communicate with you to acknowledge orders or deal with any queries on your order. We will not use your email for any unsolicited correspondence or pass your details on to any other person or organisation unless required to do so by a legal judgement.In accordance with the Privacy & Electronic Communications Act passed into law 11 Dec 03 we do not send random marketing emails to personal email addresses (spam).
If you decide to opt-in to our mailing list, you will receive emails that may include company news, updates, related product or service information, promotions, etc. However, you may opt-out at any time by clicking the unsubscribe button at the bottom of your emails, or sending an email to unsubscribe@skyblueleisure.co.uk.

Returns Policy

Damaged or faulty. If the goods are damaged in transit or faulty, please inform us using the Contact Us page within 7 days and we will replace them free of charge. We may ask you to return them to us, in which case we wil refund your postage costs.
Unacceptable. Goods that are unacceptable for any reason may be returned for a refund and will be subject to a re-stocking charge of 10%, but you must contact us first for authorisation.

Remittance Terms

N/A.