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About us
At Skyblue we shop the world for leading products, unique kites, wind toys, windsocks, and leisure accessories. We specialize in good value, quality products and outstanding customer service.
Our contact address is:
Unit 4A Treloggan Industrial Estate, NEWQUAY, Cornwall, TR7 2SX United Kingdom
Tel: 044 (0)1637 872951 FAX: 0871 9895432
Skyblue are so confident that you will be happy with our products that we provide a money back guarantee if you are not entirely satisfied.
We offer you an exciting variety of camping and outdoor products to choose from on our website.
We also offer you secure ordering using the Protx secure e-commerce platform to allow you to purchase safely online, you need never worry about ordering online with your credit card again.
Please check daily for our special offers and new products. We update the inventory every week to offer you the latest products.
So, have fun browsing through our website. If you have questions or comments, Please e-mail customer care by using our Contact Us link.
If you have suggestions on improvements or comments about our website please please e-mail customer care by using our Contact Us link.
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FAQs
Is it safe to order from this site?
Is it safe to order from this site? Yes! In order to help protect our customers we use Protx secure server to process all payments. Here they encrypt all your information, so you can be sure that your credit & personal information will be safe. In addition, we have a secure server location on our site for our shopping cart monitored by thawte to ensure that you will be protected against any would be hackers, our thawte SSL Certificates offer secure communications by encrypting all data to and from the site.
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I am having trouble paying through Protx, can you help me?
I am having trouble paying through Protx, can you help me? Sure! A small percentage of credit cards have some difficulty when using Protx. If you are one of these people, you can contact us and we will process your payment over the telephone if you wish:
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What if I receive a faulty product?
What if I receive a faulty product? At Skyblue, we make every effort to make our customers happy. To that end, we have a 14 Day Return Policy. If you are not 100% satisfied, we will return your money, minus the shipping charge. In addition, if the item is defective in any way, we are more than willing to send you a replacement. For more on our refund, return and exchange policy see terms & conditions, you must contact us first for authorisation.
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Complaints
Should you find a problem then please contact us as soon as possible in order that we can rectify the problem. If any item is defective, damaged in transit or otherwise unacceptable then we will make every effort to correct the situation to your complete satisfaction. If you have any complaint then please write to Brian Penfold in complete confidence by email using the Contact Us page, and we will contact you within 24 hours. All complaints will be dealt with fairly, in confidence and speedily. We will also ensure that you are kept fully informed about progress.
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How long does it take for my purchase to be delivered to me?
All orders are sent via Royal Mail. Please allow 3-4 working days to receive your goods. Although in most cases orders can be expected within 2-3 days.
We endeavor to dispatch your goods next day, however due to the nature of some orders, it may not be possible for us to deliver within these timeframe's. If your order is urgent then contact us.
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